Frequently Asked Questions

1. How can I place an order? To place an order, browse through our products, select the items you want, and click "Add to Cart." When you're ready to check out, click on the shopping cart icon and follow the steps to complete your purchase. 2. What payment methods do you accept? We accept various payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, and mobile payment options like Apple Pay and Google Pay. 3. How long does shipping take? Shipping time varies depending on your location and the shipping method you choose at checkout. Standard shipping typically takes 5-7 business days, while express shipping takes 2-3 business days. 4. How much is the shipping cost? The standard shipping cost is €3.95, but shipping is free for orders over €50.00. 5. Can I track my order? Yes, once your order has been shipped, you will receive a tracking number by email. You can use this number to check the status of your delivery on our website or the carrier's website. 6. What is your return policy? We offer a 30-day return policy. If you're not satisfied with your purchase, you can return the item in its original packaging within 30 days of delivery for a full refund or exchange. The item must be unopened to comply with hygiene standards. 7. How do I return an item? To initiate a return, please contact our customer service team with your order number and reason for return. We will then send you return instructions and a shipping label if applicable. 8. Do you ship internationally? Yes, we ship to various international destinations. Shipping costs and delivery times may vary depending on the destination country. 9. Can I change or cancel my order? If you wish to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes or cancellations. 10. How can I contact customer service? You can reach our customer service via email at support@healthandwellnessforyou.eu. Our support hours are Monday to Friday, from 09:00 to 19:00. 11. Do you offer gift cards? Yes, we offer digital gift cards in various amounts. You can purchase them directly from our website, and they will be sent by email to the recipient. 12. Do I need to create an account to make a purchase? No, you can check out as a guest. However, creating an account makes it easier to track your orders, save your information for future purchases, and access exclusive offers. 13. Is my payment information secure? Yes, we use secure encryption to protect your payment information. All transactions are processed through a secure payment gateway to ensure your details remain safe. 14. What should I do if my order arrives damaged? If your order arrives damaged, please contact our customer service within 48 hours of delivery at support@healthandwellnessforyou.eu. We will arrange a replacement or refund as soon as possible.