Terms & Conditions

General Terms and Conditions

Article 1 - Definitions
Article 2 - Identity of the Business
Article 3 - Applicability
Article 4 - The Offer
Article 5 - The Agreement
Article 6 - Right of Withdrawal
Article 7 - Obligations of the Consumer During the Cooling-Off Period
Article 8 - Exercising the Right of Withdrawal and Associated Costs
Article 9 - Obligations of the Business Upon Withdrawal
Article 10 - Exclusion of the Right of Withdrawal
Article 11 - The Price
Article 12 - Compliance and Additional Warranty
Article 13 - Delivery and Execution
Article 14 - Duration Contracts: Termination and Renewal
Article 15 - Payment
Article 16 - Complaints Procedure
Article 17 - Disputes
Article 18 - Additional or Deviating Provisions
Article 19 - Amendments to the General Terms and Conditions

Article 1 - Definitions

1. Additional Agreement: Additional agreements for products, digital content, or services related to a previous order, which may be provided by us or a third party.
2. Cooling-Off Period: The period during which you may decide to cancel your order.
3. Consumer: You, the buyer, when purchasing for private purposes and not for professional or business purposes.
4. Day: A calendar day, running from 00:00 to 23:59.
5. Digital Content: Information or files delivered digitally by us.
6. Ongoing Agreement: A subscription or similar agreement under which you regularly receive products or services.
7. Durable Medium: Means such as email, enabling you to store and retrieve information later.
8. Right of Withdrawal: Your right to cancel an online purchase within the cooling-off period.
9. Business: Us, Health & Wellness For You, the party you are purchasing from.
10. Distance Agreement: A sales agreement concluded online or via telephone without in-person interaction.
11. Model Withdrawal Form: A standard form to notify us of your order cancellation.
12. Distance Communication Technology: Methods for purchasing without in-person contact, such as via a website or phone.

Article 2 - Who Are We?

Health & Wellness For You
Address: Beatrixhof 11, 5351 DT Berghem, The Netherlands
Phone: 0641804980
Email: info@healthandwellnessforyou.eu
Chamber of Commerce (KvK) Number: [number]
VAT Number: [number]

Article 3 - Who Do These Terms Apply To?

1. These terms apply to all our offers and every order you place with us.
2. You will receive these terms before making a purchase.
3. If you order via our website, we will provide the terms digitally.
4. In case of conflicting terms for specific products or services, the most favorable terms for you as the consumer will apply.

Article 4 - Our Offer

1. If an offer is temporary, we will clearly state this.
2. We provide a clear and complete description of our products, services, or digital content.
3. You will know in advance exactly what to expect from us.

Article 5 - The Agreement

1. Once you accept our offer and meet the stated conditions, the purchase is finalized.
2. If you buy something via our website, you will receive a confirmation by email.
3. We ensure that your data is securely processed during the ordering process.
4. If we have doubts about your payment ability, we may refuse your order or impose additional conditions.
5. Upon delivery, you will receive:
   • Our contact email for questions or complaints.
   • Information on your right of withdrawal and applicable warranties.
   • A breakdown of the costs and payment method used.
   • The model withdrawal form.
6. For subscriptions, you will only receive this information with the first delivery.

Article 6 - Your Right of Withdrawal

1. You may return a product within 14 days if it is unopened. Opened products, such as supplements, cannot be returned due to hygiene reasons.
2. For perfumes, the packaging must remain sealed. You can use the included sample to test the scent.
3. The cooling-off period starts on the day you, or someone on your behalf, receives the product.
   • For multiple products in one order, the cooling-off period starts when the last product is received.
   • For partial deliveries, the cooling-off period starts upon receipt of the final installment.

For questions or clarification, contact us at info@healthandwellnessforyou.eu.

Article 7 - Your Responsibilities During the Cooling-Off Period

1. During the cooling-off period, handle the product and packaging with care. See Article 6 points 1 and 2.
2. If you exceed these allowances, you may be liable for depreciation of the product.
3. If we have not informed you clearly about your right of withdrawal, you are not liable for depreciation.

Article 8 - How to Exercise Your Right of Withdrawal

1. Notify us within the cooling-off period if you wish to cancel your order. Use the contact form or another clear method.
2. Return the product promptly, but no later than 14 days after your cancellation notice.
3. Return the product complete, with all included accessories, and in its original packaging if possible. Follow any provided instructions.
4. You are responsible for a timely and correct return, including proof of shipment.
5. Return shipping costs are your responsibility unless stated otherwise.
6. Upon cancellation, all supplementary agreements are automatically terminated.

Article 9 - What Do We Do Upon Withdrawal?

1. If you notify us of your withdrawal digitally, we will send an acknowledgment.
2. We will refund the product cost (excluding shipping) within 14 days of your cancellation notice. Refunds may be delayed until we receive the product or proof of return.
3. Refunds are issued via the original payment method unless agreed otherwise, free of charge.

Article 10 - When Does the Right of Withdrawal Not Apply?

The right of withdrawal does not apply in the following cases, provided we have informed you beforehand:

1. Products custom-made or tailored for you.
2. Products that spoil quickly or have a limited shelf life.
3. Sealed products that cannot be returned for health or hygiene reasons once the seal is broken.
4. Products irreversibly mixed with other items after delivery.

Article 11 - What Should You Know About Prices?

1. The prices mentioned during a promotional period will not change within the validity of that promotion unless VAT rates change.
2. All prices include VAT.

Article 12 - What Can You Expect from Us?

1. We guarantee that our products and services meet the agreed specifications, the descriptions provided in the offer, and reasonable standards of quality and usability. They also comply with the laws applicable at the time of the agreement. If we agreed that the product serves a specific purpose, we guarantee its suitability for that purpose.
2. Any additional warranty provided by us, the supplier, manufacturer, or importer does not affect your statutory rights. If we fail to meet our commitments, you can hold us accountable.
3. By additional warranty, we mean any benefit exceeding statutory obligations, such as extra repair or replacement options.

Article 13 - What About Delivery?

1. We strive to process and deliver your order carefully and on time.
2. The delivery address will be the one you provided to us.
3. Once we accept your order, we aim to deliver it as soon as possible, within six days unless another timeframe is agreed upon. If delivery is delayed or we cannot fulfill the order (fully), we will inform you within seven days of your order. In such cases, you may cancel the agreement at no cost.
4. If you cancel the order, we will issue a refund promptly.
5. Until the product reaches you or a designated recipient, we are responsible for any loss or damage.

Article 14 - Subscriptions: Termination and Renewal

Termination:

1. A subscription for an indefinite period can be terminated at any time with a maximum notice period of one month.
2. A fixed-term subscription can be terminated at the end of the term, also with a maximum notice period of one month.
3. You may terminate:
   • At any time, without being bound to specific timeframes.
   • In the same way you signed up for the subscription.
   • With the same notice period we apply to ourselves.

Renewal:

1. A fixed-term subscription will not be automatically renewed for another fixed period.
2. If a subscription is renewed, it will only be for an indefinite period, allowing you to cancel at any time with a maximum notice period of one month.

Duration:

1. If your subscription lasts longer than a year, you may cancel it after one year with a maximum notice period of one month unless doing so would be unreasonable.

Article 15 - How Does Payment Work?

1. Unless otherwise agreed, payment must always be made in advance.
2. For subscriptions, payment is required upfront. We will not begin processing your order until we receive payment.
3. If there is an error in the payment details, notify us immediately.
4. If you fail to make a timely subscription payment, we will send a reminder and provide an additional 14 days to pay. Failure to do so allows us to charge statutory interest and collection fees, which are legally capped.

Article 16 - How to Submit a Complaint

1. We have a clear complaints procedure and will resolve complaints in accordance with it.
2. If you have a complaint about how we carried out the agreement, please submit it as soon as possible, clearly and completely described.
3. We will respond within 14 days. If more time is needed, we will inform you when to expect a detailed reply.
4. Allow us four weeks to find a solution together. If this is unsuccessful, the dispute can be resolved through a dispute resolution process.

Article 17 - What If There’s a Dispute?

1. Dutch law applies to our agreements. If you live abroad and we also target your country, you can invoke the mandatory consumer protection laws of that country.

Article 18 - Additional Agreements
Additional agreements or deviations from these terms cannot be disadvantageous to you. They must be documented in writing and stored in an easily accessible manner.

Article 19 - Can These Terms Change?

1. Changes only take effect once they have been appropriately communicated. For ongoing promotions, the most favorable version for you will always apply.